Claudia joined the corporate travel industry in 2008 after completing a B.B.A. in tourism management. Fascinated that corporate travel hadn't been part of the curriculum, she started researching the industry and was subsequently hired by BCD Travel as
director of research and intelligence. Speaking at events and engaging with professionals made her realize that many struggle with the lack of high-level information in corporate travel. Claudia gave up her position and started concentrating on writing
a book to help others find their feet in the industry: Corporate Travel: Hiding in Plain Sight, which was published in 2016. After publishing her book, Claudia explored more ways of helping business travelers navigate work-life balance and has set an executive coaching practice.
In 2017, Claudia joined the team of Phocuswright analysts where she combines her passion for the industry
and helping people with her research. Claudia also holds an M.A. in marketing communications.
U.S. Travel Agents: Optimism Abounds
Category: Market Overview & Sizing Published: February 2023 Analysts: Claudia Unger, Charuta Fadnis US $695Phocuswright has been researching the travel agency distribution landscape in the U.S. since 2006. Our initial study examined the possibility of travel agency extinction. Instead, with business models...
Phocuswright Gender Equity Study 2019 Highlights
Category: Technology Innovation Published: December 2019 Analysts: Claudia UngerMen and women in travel technology participated in this essential survey, Phocuswright's second detailed look at gender equity. The results uncover how companies within the travel technology ecosystem...
(1)/article_Brexit-Dead-Ahead.jpg "Brexit: Dead Ahead?")
Brexit: Dead Ahead?
Category: Market Overview & Sizing Published: July 2019 Analysts: Claudia Unger, Dirk RoglOne of Europe's most influential online travel markets is set to leave the European Union. How will the U.K. go it alone, and which markets and major players will feel the brunt of Brexit? A group of...
U.S. Travel Agency Distribution Landscape 2016-2021
Category: Market Overview & Sizing Published: November 2018 Analysts: Claudia Unger, Mary Pat Sullivan US $995The rise of the internet, mobile platforms and a plethora of consumer-facing booking options have created an array of challenges for traditional travel agencies. Yet despite predictions to the contrary,...
U.S. Corporate Travel Report 2018-2022
Category: Business Travel Published: August 2018 Analysts: Claudia Unger, Lorraine Sileo US $1,295Thanks in part to rising business confidence, the U.S. corporate travel market is steadily increasing, and the managed travel segment now represents about a third of the total U.S. travel market. Online...