Gabriele Piccoli

Conversational Interfaces: History, Evolution and Impact on Hospitality

Category: Technology Innovation Published: March 2017 Analysts: Gabriele Piccoli

As we will describe in this report, conversational interfaces are an example of AI-first technology. Their defining capabilities are in the natural language processing (NLP) algorithms that enable users...

The Internet of Things: The Promise and Reality for Hospitality

Category: Technology Innovation Published: September 2016 Analysts: Gabriele Piccoli

The Internet of Things (IOT) has been touted as a major travel game-changing innovation to watch. However, it remains unclear how this new technology can contribute to customer service and value...

Persuasive Technology and the Science of Influence: How to Extract Value From Your Online Reviews

Category: Technology Innovation Published: December 2015 Analysts: Gabriele Piccoli

In the travel vertical, the value of business data has been clearly articulated, and the hype about business intelligence, big data and analytics is almost inescapable. Yet, there is a notable lack of...

Customer Experience Management at the Speed of Data: The New Frontier of Value Creation in Hospitality

Category: Technology Innovation Published: April 2015 Analysts: Gabriele Piccoli US $350

Customer Experience Management (CEM) is about ensuring that guests receive consistently outstanding service no matter when and how they interact with the firm. With organizations now analyzing large...

Customer Experience Management: New Technology Leads to New Benefits

Category: Destination & Activities Marketing Published: October 2014 Analysts: Gabriele Piccoli US $450

Hospitality and tourism are about creating a welcoming environment for travelers, but the ways in which suppliers go about creating this environment have changed dramatically, particularly given the...