For nearly two decades, Norm has been an analyst and consultant focused on emerging technologies and how they impact business practices in the travel industry. He has an extensive background in online, corporate, hospitality and leisure travel-related technology. Norm is renowned for his travel technology expertise, particularly his analysis of the impact of emerging trends such as mobile and social media. Norm leads Travel Tech Consulting, Inc., a firm that partners with Phocuswright to provide technology consulting to travel companies. Founded in 1995, Travel Tech Consulting specializes in developing e-commerce and procurement strategies for all types of travel related technology. This includes deep knowledge of technologies used for reservations, distribution, and marketing. Norm has been an analyst with Phocuswright since 1999 and is the author of numerous publications and articles including Phocuswright’s Mobile: The Next Platform for Travel and Phocuswright and Travel Tech Consulting’s Corporate Travel Technology Today and Tomorrow. From 1982-1988, he held sales and marketing management positions at United Airlines and from 1989 to 1995, Norm was corporate travel manager for Sun Microsystems. At Sun, he worked with a number of third-party developers creating software for the business travel market. This included early prototypes of self-booking tools and expense management systems. Norm holds a B.S. in marketing from the University of Maryland.
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Areas of Research
Norm Rose is globally renowned expert in travel technology and distribution. He is a leading voice on mobile technology and innovation as well as travel distribution channels. Norm is an integral part of Phocuswright's annual Travel Innovation Summit.
The State of Global Travel Payments 2024
Category: Technology Innovation Published: August 2024 Analysts: Norm Rose US $695Phocuswright’s The State of Global Travel Payments 2024 is the result of a comprehensive research study aiming to provide insights into emerging trends and technologies that will shape the future of...
CBDCs Are Coming: Is the Travel Industry (and the World) Ready?
Category: Technology Innovation Published: July 2024 Analysts: Norm Rose, Michael Coletta US $295As Bitcoin reclaims its zenith and the buzz around cryptocurrencies resurfaces, the travel industry and global economies face a significant shift with the emergence of Central Bank Digital Currencies...
True Automated AI in Travel Is Coming
Category: Technology Innovation Published: June 2024 Analysts: Norm Rose, Michael Coletta US $295The landscape of generative artificial intelligence (GenAI) has profoundly shifted since the debut of ChatGPT in November 2022, introducing a new era marked by innovations such as autonomous agents....
Who Owns the Customer? How About the Customers Themselves!
Category: Technology Innovation Published: March 2024 Analysts: Norm Rose US $295In the travel industry, the quest to "own the customer" through the collection of detailed profile and preference data is coming to a head with the dual rise of self-sovereign identity (SSI) and...
Travel Innovation and Technology Trends 2024
Category: Technology Innovation Published: January 2024 Analysts: Michael Coletta, Cathy Walsh, Markus Schreyer, Lorraine Sileo, Norm Rose US $1,495Each year, Phocuswright publishes a content series that identifies the most significant innovation trends in travel technology and distribution for the upcoming year and beyond. This year we again...