Benchmark Study: 2018 Global Airline Online Fraud Management

Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource commissioned Phocuswright (in partnership with ARC and IATA) to conduct a study of fraud management practices across global airlines. The objective of this study is to benchmark global metrics and trends in fraud management and protection among airlines. This research also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services.

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