From Chat to Personalization: How U.S. Travelers Use Chat, Voice and Social

Summary

Along with the rise of social and smartphones, messaging apps have become a favorite way for travelers to communicate. Tech advancements in messaging and voice are harnessing artificial intelligence to make travel planning easier and more personalized. This report, part of the U.S. Traveler Technology Survey Eighth Edition series, examines how U.S. online travelers use social media, chat apps and voice-powered tools and services to facilitate their travel planning, shopping, booking and sharing.

Other components of the U.S. Traveler Technology Survey Eighth Edition series:

• U.S. Traveler Mobile Usage 2018
• U.S. Mobile Shopping and Booking 2018
• U.S. Traveler Technology Survey Eighth Edition (Series) - A collection of all three reports with special pricing