Navigating the Digital Wave: Cruise Tech Post-COVID

Summary

If anything, positive came out of the pandemic for the cruise industry, it may be the acceleration of innovative ideas and technological enhancements by cruise lines. The major players deftly utilized the unintended downtime to implement technology that leapfrogged several years to meet the demands of both government bodies, and their core customer base. While innovation was in full swing on many ships pre-pandemic, the industry is increasingly advancing technology in several avenues. Optimistically, it is possible to say that the best is yet to come.
This analysis features a dive into the cruise segment’s recent and more notable technical developments. Topics covered include:

• Changes to the booking process, including new tools and capabilities
• Updates and upgrades to the passenger onboarding experience
• Progress in the sustainability arena, featuring cruise-specific initiatives
• Projections for what lies ahead, with newly implemented technology and beyond